Refund policy

We want you to be happy with your purchase. This policy explains how returns and refunds work at HR Gulf Hub.

**Return Eligibility**

- Items must be unused, in original packaging, and in resalable condition

- Return request must be made within 7 days of delivery

- Proof of purchase (order number) is required

**Non-Returnable Items**

- Personalised or custom products

- Items damaged by misuse

- Certain hygiene or sealed electronic products once opened (as per manufacturer policy)

**How to Request a Return**

1. Contact us at support@hrgulfhub.com or via WhatsApp with your order number

2. Our team will guide you on the return process

3. Once approved, send the item back using the provided instructions

**Refund Process**

- After we receive and inspect the returned item, refunds are processed within 7–14 business days

- Refunds are issued to the original payment method

- Shipping charges are non-refundable unless the return is due to our error

**Damaged or Incorrect Items**  

If you receive a damaged or wrong product, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund.

**Governing Law**  

This policy complies with UAE Consumer Protection Law.

**Frequently Asked Questions**

**How long do I have to return an item?**  

You have 7 days from the date of delivery to request a return.

**Who pays for return shipping?**  

If the return is due to our error (wrong or damaged item), we cover the cost. For change-of-mind returns, the customer is responsible for return shipping.